General Information

General Information

Accessibility

Please inform us of any special needs you may have when you make your reservation. We must know in advance if you have a disability that prevents your independence and a capable travel companion who will assume total responsibility for your care and mobility must accompany you. Unfortunately, A-1 Tours employees are unable to provide each passenger with personal care (i.e. assistance with eating, use of restrooms, personal hygiene and medical care), thus it is important for you to consider your needs when booking a trip. Our drivers are not responsible for any damages incurred while loading mobility aids onto and off the motorcoach.

Accommodations

Triple & Quad groups are sold with the general understanding that there will be two double beds in your hotel rooms. In some hotels triple accommodations are two beds with a roll-away cot. If cots are available, they may be subject to an additional charge by the hotel. All room requests such as: adjacent, adjoining, first floor and smoking/non-smoking rooms must be made at the time of booking, though they cannot always be guaranteed.

Alcohol & Drugs - [Private] Charter & Group Tours

The consumption of alcoholic beverages onboard the vehicle may require a security deposit. All persons onboard must be above the legal age to drink in order for anyone to consume alcohol on the vehicle. A-1 prefers non-breakable containers over glass containers.

Recreational drugs are never permitted on any A-1 Tour.

Any traveler who exhibits disruptive behavior due to the excessive use of alcohol or drugs will be reported to the authorities and asked to leave the tour without a refund.

Alcohol & Drugs - One-Day Tours & Multi-Day Tours

Consumption of alcohol is not permitted onboard our coaches. Alcohol may be stored as long as it remains unopened. Recreational drugs are never permitted on any A-1 Tour. Any traveler who exhibits disruptive behavior due to the excessive use of alcohol or drugs will be asked to leave the tour without a refund.

Baggage

Each traveler is permitted to bring one (1) piece of luggage to be stored in the luggage bay of the motorcoach. Additional bags may be accepted on the day of departure depending on space availability, however cannot be guaranteed. Any additional pieces of luggage will not be included in our hotel baggage handling and is the sole responsibility of the tour guest. In consideration of our drivers we request that luggage does not exceed 50 pounds. Should your luggage exceed 50 pounds it will be your responsibility to handle throughout the trip. A small personal item, such as a purse or backpack may be brought on the bus and stored in the overhead bins.

Best Travel Practices
Our team of wanderlusters and travel experts are dedicated to providing you with the best tour possible. They spend weeks planning each itinerary, adding on special touches that will make your trip an experience to remember.

With that in mind, we do our best to accommodate special requests, although not all can be guaranteed. Additionally, in consideration of your fellow passengers we ask that you respect the following policies:
  1. Refrain from making or taking phone calls while on the motorcoach
  2. Personal electronic devices should be kept quiet, so as not to disturb others
  3. Adhere to the itinerary timeline so that all travel can start on time
  4. Have fun! This is the most important policy we have. We want you to take pictures, meet new friends and explore new places. Have the time of your life and return home with lasting memories and exciting stories!

Charging Stations

Many of our coaches are equipped with standard 110-volt electrical outlets at each seat, however this amenity cannot be guaranteed.

Clothing

As you will be walking on a lot of these tours we highly recommend wearing comfortable shoes or sneakers. Please check the weather prior to your trip and keep in mind the season when packing. Our tours operate rain or shine. Additionally, we encourage you to bring a light jacket or sweater to have handy should you feel chilly on the motorcoach.

Dietary Requests

While we try to pair with restaurants that offer a variety of dietary options, we cannot guarantee that all meals included will meet your specific dietary restrictions. This includes, but is not limited to: gluten-free, diabetic, vegetarian or vegan meals.

Gratuities

The cost of your total tour package includes gratuities for your Tour Driver (unless otherwise noted in the trip description), all baggage handling at hotels, meals included on the tour and all related taxes [unless otherwise specified]. While gratuities to the individuals below are not included they are always greatly appreciated. If you wish to extend a gratuity to other members of our team we have included the customary guidelines below:
  • Adventure Guide: $5/passenger per day
  • Local Step-on Guide: $2/passenger for a 1/2 day sightseeing and $3 for a full-day sightseeing tour
  • Maid Services at hotels: $4/room per night

Lost & Found

We understand that sometimes our travelers can leave personal items behind. We do our absolute best to find your belongings and keep them safe, however we cannot guarantee the return of said items. A-1 Tours and our affiliates are in no way responsible for items that are left in the vehicle, stolen or damaged. Please note that we may charge a delivery/shipping & handling fee for returning lost items and we are unable to hold any items longer than 30 days. Items left past 30 days will be donated.

Should this happen to you please email lostandfound@triangletours.com or call us toll-free at 888-927.8927.

Photography

We love capturing all of the fun moments on our tours. Your Adventure Director might snap a few photos during your tour and post the pictures to our various social media sites; including but not limited to: Instagram, Facebook and Twitter. Should you prefer not to have your picture taken please notify your Adventure Director at the start of your trip.

Tour Components Subject to Change

While we do our best to run each tour as advertised, A-1 Tours reserves the right to change any component to our tours. This includes, but is not limited to, hotels, events, attractions. Any changes made will be of equal or better quality to ensure a successful and fun tour.

Restrooms

While our bus drivers do try to stop every few hours to give everyone a chance to stretch their legs and use the facilities, we do have an onboard restroom for emergencies. They should be used sparingly and children should always be accompanied by an adult when using the restroom.

Safety

Please remain seated while the motorcoach is moving. Should you need to get up while the bus is in motion, please hold onto the back of the seat or overhead handrails for stability. Always watch your step while boarding and departing the coach. A short video will be played at the beginning of each trip on motorcoach travel and safety procedures. If you have any questions please do not hesitate to ask your Adventure Guide.

Seating

Unless stated otherwise, there is no assigned seating on our tours.

Smoking

In accordance with the law smoking is not permitted aboard the motorcoach; this includes the use of e-cigarettes.

Travel Documents

TBD

WiFi

For your convenience our tour buses are equipped with WiFi. This should be used sparingly for general internet browsing and checking emails. As this is a shared service among all passengers, we ask that you refrain from streaming audio, video and downloading large files. Connection speed will vary depending on the number of WiFi users on the bus. Service cannot be guaranteed for all trips.

Young Travelers

Several of our tours offer discounts to travelers 12 and under. Please see individual tours for details.

STATEMENT OF LIABILITY

A-1 Tours & Travel LLC. at 2 Emmons Drive, Princeton, NJ 08540, acts only as the agent for the passenger and accepts no responsibility in whole or in part for any delays, cancellations, inconveniences, loss, damage or injury to person or property, resulting from mechanical defect or failure, of any nature, howsoever caused, or for any substitution of hotels, events or attractions, as deemed necessary, for any reason such as acts of God, war, terrorism, strike, weather, traffic or beyond the control of A-1 Tours. A-1 Tours reserves the right to make changes to itineraries with or without notice. While every effort is make to handle all guests' luggage with care, A-1 Tours cannot be held responsible, nor assume liability or accept claims through hotel, airline or group carrier handling. A-1 Tours is not responsible for any personal items left behind.

ADA

SERVING OUR CUSTOMERS WITH SPECIAL NEEDS

A-1 Tours & Travel LLC. is committed to providing all of our passengers, regardless of ability, with the respect and dignity which you deserve. Our team is available M-F 8:30am - 5:00pm to make your travel experience as smooth and exciting as possible. We provide assistance with boarding and departing our vehicles, handling of your luggage, and the storage/retrieval of your mobility devices and assistance aids. We will make every possible effort to accommodate your needs and make each tour a wonderful experience for you.

To Better Serve You:

Should you need assistance, please call to speak with one of our representatives, to discuss the specific travel needs you require, as soon as possible prior to departure so that we may arrange the proper assistance.

If applicable, please let us know what type of mobility device you use, including the weight. If you are able to climb steps and do not need a lift-coach, we can more safely store your wheelchair, scooter, walker or collator in the luggage bay, if we have advance notice.

Lift-Equipped Buses

Should you need a lift-equipped bus please give us the full details on your mobility device including: item type, dimensions and weight. For safety purposes our representatives may ask if the combined weight of wheelchair and passenger exceeds 600 pounds. Please advise us if you wish to transfer to a standard motorcoach seat and store your mobility device in the cargo bay.

Our lift-equipped buses come with two spaces designated for wheelchairs. Once these areas have been reserved, any additional passengers using mobility devices may be accommodated only if they are able to transfer to a standard motorcoach seat. A-1 Tours assigns wheelchair seating on a first-come, first-serve basis. Wheelchair seating persons will have priority seating on all of our tours. If a person is sitting in a wheelchair area, we will ask them to move so that we can properly and safely accommodate all of our passengers.

Medicine

All medicine should be stored in your carry-in luggage. Please do not store important medicine in your luggage to be carried underneath the motorcoach.

Medical Oxygen

Medical oxygen tanks are permitted as follows:
  • 4 canisters per passenger.
  • 2 canisters aboard the bus for your use and 2 canisters stowed in the luggage bay.
  • Maximum dimensions for any single canister cannot exceed 4.5 inches in diameter and 26 inches in height.
  • Oxygen canisters not in use must have safety caps on the valves and be boxed if carried as cargo.
  • Passengers are responsible for ensuring they have enough oxygen to complete their tour and are responsible for making arrangements for refills en route, if needed.
  • Passengers may travel with Portable Oxygen Concentrators but are responsible for ensuring they have enough battery power to complete their tour. When booking, please ask if your coach will be equipped with electrical outlets. A backup supply of battery power is highly recommended in ALL cases.

The MAXIMUM weight on medical oxygen canisters carried as cargo is 99 pounds per motorcoach. As this is a federal regulatory limit, passengers bringing oxygen canisters will be accommodated on a first-come, first-serve basis. We appreciate your understanding and cooperation in this matter.

For more information please refer to our in-depth policy on medical equipment under the tab labeled "Medical Equipment Policy."

Service Animals

Please notify a A-1 Tours representative when booking if you will be bringing a service animal. Service animals are always welcome to travel with passengers with a disability so long as the animal does not occupy a seat or obstruct the aisle. Service animals must be on a leash or in a carrier, and must be under the control of their owner/handler at all times. A-1 Tours reserves the right to refuse travel to any animal which poses a direct threat to any other customers or employees.

Storage

We aim to offer maximum storage capabilities to our passengers. Smaller mobility aids, such as canes and crutches, may travel inside the bus in the overhead compartment or underneath your seat. Should your aid not fit safely in either of these locations, it will be placed in our luggage compartments underneath the bus at no additional charge. Please tell us if your mobility aid exceeds 50 pounds so that we can provide a ramp to load your device underneath the bus. Additionally, we ask that you let our representatives know, when booking, if you plan to bring a motorized scooter.

Traveling with a Personal Care Assistant

If you are unable to attend to your own personal needs, we encourage you to travel with a personal care attendant. Unfortunately, A-1 Tours employees are unable to provide each passenger with personal care (i.e. assistance with eating, use of restrooms, personal hygiene and medical care), thus it is important for you to consider your needs when booking a trip. Normal fares will be incurred for each passenger.

Travel Assistance (rest stops)

You may request assistance on and off the bus when your tour breaks at designated rest and meal stops. Your Driver and/or Adventure Guide can also retrieve mobility aids that have been stored in the luggage bay as needed.

Customer Complaints

A-1 Tours is committed to protecting your rights. If you feel that your rights as a person with a disability [under the Americans with Disabilities Act (ADA)] were violated, and you would like to file a complaint, please send us a written statement to the address below:

A-1 Tours
Attn: Chris Palfy
2 Emmons Drive
Princeton, NJ 08540

Please include a detailed description of the incident, including the bus number, date, time, location and name(s) and/or description of any A-1 Tours employee personnel that you believe did not provide you with appropriate assistance.

We take all complaints very seriously. If you do not hear from us within a week of mailing your claim, please feel free to call us at 888.927.8927 or email ada@triangletours.com.

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